1. General

The Vienna Tourist Board processes all personal user data (in particular the name, address, user name, password, email address, telephone number, fax number, credit card number) in total compliance with the conditions of the Austrian Data Protection Act. The following regulations provide information about the type, scope and purpose of the elicitation, processing and usage of personal data in the scope of the vienna.info website:

The Vienna Tourist Board uses a secure transmission process (SSL) to transmit user data, especially credit card numbers. This is intended to achieve the best possible security standard. However, the Vienna Tourist Board is unable to assume any responsibility for attacks by hackers. Users also have the option of submitting their credit card numbers per fax or telephone at the number +43 1 24 555.

The declaration of user data is required for hotel inquiries and bookings. User registration at vienna.info is required for the arrangement of travel plans. Users only have to enter the data marked with an asterisk. Any additional statements (such as the telephone or fax number) are not mandatory.

2. Automatic data collection

For technical reasons, the following user data transmitted to the Vienna Tourist Board by the user's Internet browser is captured:

• browser type and version;
• user's operating system;
• website that refers the user to vienna.info (referrer URL);
• website visited by the user;
• date and time of day of the visit;
• Internet Protocol (IP) address of the user's computer.

This data is stored separately from any potentially declared user data (in particular name, address, user name, password, email address, telephone number, fax number) and evaluated for statistical purposes in order to optimize the vienna.info Internet presence and the offers on vienna.info (also see item 5 of this privacy policy).

3. Data use

The Vienna Tourist Board uses the personal data provided by the user (name, address, user name, password, email address, telephone number, fax number) as follows:

• In the case of hotel reservations through vienna.info, the name, address, email address, telephone number and fax number will be transmitted to the lodging for the purpose of executing an agreement with the user. Likewise, any credit card number provided by the user is transmitted to the lodging.
• In the case of hotel inquiries through vienna.info, the name, address, email address, telephone number and fax number will be transmitted to the lodging for the purpose of contacting the user.
• The travel planner uses the user data (name, address, user name, password, email address, telephone number and fax number) to store the travel plan that the user has initiated. The email address, user name and password are required to authenticate the user.

4. Cookies

The Vienna Tourist Board has installed cookies on vienna.info for the purpose of performing its services and to transfer information through vienna.info. Cookies are small text files, which the user's Internet browser deposits and stores on the user's computer. This makes it possible for the Vienna Tourist Board to recognize repeated visits to the vienna.info website by the same user. The installation of cookies is required especially to create a travel plan. Travel plans are published only in an anonymous version (i.e. without stating the user name of the user who created the travel plan).

Based on the installed cookies, the Vienna Tourist Board also informs the user about offers that may be of interest to the user in the form of banner ads on the vienna.info site (personalized banner activations).

Users can prevent the installation of cookies by disabling this function in their browser software, but the Vienna Tourist Board points out that this would prevent the user from accessing all of the functions of the vienna.info website to their full extent.

5. Analysis of the vienna.info website

The Vienna Tourist Board uses Google Analytics, a web analysis service by Google Inc. (hereafter referred to as "Google"), to improve and optimize the vienna.info Internet presence. Google Analytics also uses cookies that enable an analysis of how the visitors use the website. The information about the use of the vienna.info website generated by the cookie, including each user's IP address, is transmitted to a server used by Google in the US and stored there. Google processes this information to evaluate the use of the vienna.info website, generate reports about the website activities for the Vienna Tourist Board and render other services associated with the use of the website and the Internet. Google may also transmit this information to third parties insofar as this is legally required or if third parties use these data in the service of Google (assignment to service providers). In no event will Google associate any IP addresses with other data by Google. By visiting the vienna.info website, the user declares his or her agreement to Google's usage of the data captured about the user in the above-mentioned manner and for the above-mentioned purpose.

6. Supplying information

Upon request, the user can receive information about the personal or user name-related data stored on the website. This information can also be provided electronically, if desired.
To receive this information, please contact:
The Vienna Tourist Board
Obere Augartenstraße 40
A-1020 Vienna
ph. (+43 1) 24 555
fax (+43 1) 24 555-666
email: info@vienna.info

User agreement for www.wien.info/ www.vienna.info

I have read the privacy policy of vienna.info and, in consideration of this privacy policy, I agree to the following:

1. If I have booked a hotel through vienna.info, I agree to the transmission of my personal data (name, address, email address, telephone number, fax number and, if applicable, credit card number) to the lodging where I have booked a room for the purposes of executing the agreement.
2. If I have requested information through vienna.info, I agree to the transmission of my personal data (name, address, email address, telephone number, fax number and, if applicable, credit card number) to the lodging where I have requested information for the purposes of establishing contact and preparing an offer.
3. I agree to have the Vienna Tourist Board store my personal data (user name, password, email address) as well as my IP address in the course of my registration at vienna.info (for services requiring registration, especially the travel planner) in order to enable my usage of the information and services offered on vienna.info.
4. I agree to have the Vienna Tourist Board use my IP address during my visit to the vienna.info website (log data; my computer's address) in order to generate banner ads to inform me about offers that might be of interest to me.
5. I agree to have my IP address and log files (data about my use of the vienna.info website) used for a statistical evaluation of the vienna.info website offers. The Vienna Tourist Board uses Google Analytics for this purpose, which means that IP addresses and log files about my visit to the vienna.info website will be transmitted to Google Inc. as a service provider for the purpose of analyzing the usage of the vienna.info website.

I acknowledge that I can cancel this agreement in whole or in part at any time by sending a letter to the Vienna Tourist Board, Obere Augartenstraße 40, A-1020 Vienna.